FAQ: Discounts, Giveaways, Hostess Rewards, Loyalty Rewards, Invoices, Orders, Shipping, Shop Credits, & Non-Payment/Default Policy
Shipping & Tracking
There are two reasons for the 10 -15 day from purchase to order completion/arrival timeline. Your patience is valued and your order is important to us.
- High volume with shipment of over 250 pieces a week with required time to locate all of these items in the inventory and prepare for shipment.
- The time frame for product to arrive from Paparazzi or in rare instances, shipment to replace a defective piece.
Note that shipping is 95% of the time within 3-5 days. Gem box is proud of the ability to ship quickly with high volume, however, the 10 processing baseline is to ensure all orders are within the stated shipping times. Please be patient and realize our shipping is FASTER than most Consultants who ship at our level of volume. We are so proud of Gem Box and work hard to make sure customers love Gem Box too! Shop with confidence - Your order is on its way, timely, safe, and accurate!
Orders begin the processing timeline as soon as it is received in our system and will ship as reflected in the stated processing/shipping time. You will receive an order confirmation stating your payment has been received and your order is in our queue. Orders are not processed chronologically due to ebb and flow of product.
💋 Why do you take 10 days to fill an order - especially if your items are in stock on your website?
Each order takes time for us to personally find the item in our inventory, combine it with any other items, double check for quality and accuracy, and prepare for shipment.
💋 What if I only bought items ONLY on your Live? When does it ship?
💋 I bought something from your website but I don't know if it's in stock or not- when will it ship?
If the item is available on the website, it is in stock and must be located and prepared for shipment.
💋 Why do Live orders ship faster?
If you claim items ONLY on a live, they go straight into preparation for shipment, which means there is no need to further locate items to complete your order. It is fast, efficient, and easy. If you want jewelry FAST - watch Tianne live on Facebook Tues/Thurs 5pm MST HERE.
💋 I claimed items from NEW RELEASES on Facebook AND also claimed items from a LIVE video- when will my order ship?
If you order contains items that are NEW RELEASES these items require 5-7 days to arrive to us and additional time prepare your order for shipment.
💋 How will I know my order shipped?
Once payment for your order is processed, you will receive a confirmation email. Once your order has shipped, you will receive tracking info via email. Please ensure you check junk & spam folders.
Note: As your tracking will be given via email, queries regarding tracking will be redirected to the FAQ for your convenience.
💋 How do I qualify for FREE SHIPPING on your website?
If your final total on your website order reaches $75 at checkout, please apply the promo code BLINGME to receive free shipping. We are unable to retroactively apply the code or discount. Please remember to apply it at checkout for your order.
When your invoice is created if your total reaches $75, the discount is automatically applied. Whereas your website order requires the promo code to receive the free shipping discount.
💋 Oops! I want to use the FREE SHIPPING promo code but I forgot to use it when I paid for my order- Can I use it still?
We are unable to retroactively apply any promo codes or discounts to website orders. Thank you for your understanding.
Your shipping email that contains tracking information will be sent to the email address you provided at checkout. It is automated in our system. Please check junk/spam filters.
💋 How do you ship?
We ship USPS First Class. On orders of $75 or more, complimentary insurance is provided.
You will receive a tracking number in your shipping email, sent to the email address you provided at checkout. You will be able to track your order via a map, text, email, and/or Facebook messenger. These instructions are included in your shipping email to ensure you know exactly where your order is prior to arrival.
💋 You said it would ship in 10 days....it's been longer. Now what?
We ship quickly and often well within the 10 day window however, delays do occur. This is rare and is likely due to requiring product arrival or replacement. We are proud of our high volume and quick turnaround and will ship your order as soon as possible. If a delay occurs, please respond to us with courtesy via email at info@gemboxaccessories to receive information regarding your order.
Before you purchase, please take into account our 10 day turnaround & the additional 3-5 days for shipment when you are placing an order to ensure timely delivery. We cannot guarantee any timed delivery, especially during peak seasons such as holidays where common postal delays occur.
Once it arrives- Open your package and enjoy! We love making our customers happy and take pride in our secure & pretty packaging. If you have questions or concerns on your order- please review our shipping and refund/return policy below. If your queries are not answered, feel free to email us at email@example.com
💋 Questions regarding your package being lost or stolen or delayed? Please see our Shipping Policy HERE
💋 Questions regarding broken/defective/incorrect items?
Invoices & Ordering
💋 I just claimed an item on a Bombs Away or NEW RELEASES albums on Facebook- what next?
We will comment "You Got It" to reserve your claimed album item. All album item claims combine into one invoice sent the Friday of that claim. You will be notified an invoice has been sent when we comment "Thank you - Invoiced" on that item. We will also publicly post all invoices have been sent. Once notification has been received, please check your email and remit payment. Album items only invoice on Fridays and are separate from LIVE claims. All invoices are due upon receipt and auto-delete at 24 hours.
💋 I just claimed an item on a Live- what next?
That item will be reserved with any other pieces you claim during the LIVE and are immediately invoiced and prepared for shipment. All invoices are due upon receipt and auto-delete at 24 hours.
💋 I'm new! How do I send you my info?
Welcome to Gem Box! If you are a first time shopper, please either message us on Facebook your email and shipping address or completing the Contact Us form HERE.
Album items and LIVE items invoice separately to ensure fast shipping and order accuracy. Thank you for your understanding. If your album invoice and LIVE invoice are within 24 hours, they will ship together.
💋 Can you send pictures or let me know what items what I ordered?
We are unable to send photos of items claimed. We suggest during LIVE videos to write down/take note of what you claim and the color to ensure memory of your orders. We invoice immediately after LIVE videos as items are freshly claimed for your convenience.
💋 When is your billing cycle?
Our billing cycle for album items such as Bombs Away and NEW RELEASES begins Saturday and closes the upcoming Thursday at 8pm MST. All of your album item choices from that week will be combined into ONE invoice emailed on that upcoming Friday evening. As this can be a lengthy process, your patience is appreciated. Once you receive the comment on your item that it is invoiced and it is posted all invoices have been sent - please then check your email. LIVE items claimed do not have a billing cycle as they invoice immediately following the broadcast.
Our CEO and founder, Tianne personally packages each order. We take pride in our fast shipment, boutique-quality packaging, and excellent customer service. If you want to order directly from Paparazzi where it ships from their Corporate Warehouse, you will need a Consultant to gain access. Feel free to use Gem Box's access link HERE.
💋 I can't find my invoice? Did you send it? When did you send it?
Your invoice will be sent to the email address you provided. Please check your junk/spam folders. Please note album items such as Bombs Away/NEW RELEASES only invoice on the Friday of the week items were claimed. Please allow for the "Thank You - Invoiced" comment on your claimed item and also for notification via our Business Page on that invoices have been sent. Your patience is appreciated. If following your item being commented upon and invoices declared sent you do not see your invoice in your inbox/junk/spam, please email us at firstname.lastname@example.org.
💋 How long do I have to pay for my invoice?
Invoices are due upon receipt and auto-delete in 24 hours. Please no holds or extensions. As a courtesy, we hold your items for no longer than 48 hours to allow time to complete your purchase. One reminder email will be sent before auto-deletion for your convenience.
💋 It says my items are 'reserved' when I was emailed my invoice. Does that mean I have until that date to pay?
An item being 'reserved' is our automated system holding that item for you. All invoices are due upon receipt and auto-delete within 24 hours.
💋 I paid for an order on this website; what happens next?
You will receive a confirmation email stating your order is now in queue to be processed and shipped. A separate email will be forthcoming stating your order has been shipped and will provide tracking information. Please allow our stated processing time for your order to arrive.
💋 I received an email saying my order is 'confirmed' does that mean it has shipped?
Confirmation emails are sent to assure you that payment has been processed for your order and it is now in our queue to be prepared for shipment. Once your item ships, you will receive a separate shipping email that contains tracking information. Thank you for your purchase!
Fashion Fix & Life of the Party Orders
💋 I ordered Fashion Fix (or Life of the Party)...Can you include that in my invoice/order I already have?
Fashion Fix and Life of the Party items will be invoiced separately as they are pre-ordered beforehand and are ordered on specific/fixed dates. Fashion Fix will always invoice on the 4th of the month. Life of the Party will always invoice on the 14th of the month. If Friday falls on one of these dates, your album claim items will be included with your Fashion Fix and/or Life of the Party items for your convenience. Thank you for your understanding.
💋 I ordered Fashion Fix (or Life of the Party) items but they're not on my invoice- why?
As Fashion Fix and Life of the Party items are invoiced separately, they will ship separate from any other claims or LIVE items. The only exception is if FF/LOTP invoices at the same time as a live or album, in which case all items will be combined into one invoice to avoid paying shipping twice.
💋 When do you invoice Fashion Fix or Life of the Party items?
Fashion Fix invoices on the 4th of every month. Life of the Party invoices on the 14th of every month. The items are available every month for pre-order. You may purchase these by searching "Pre Order" above and adding the desired items to your cart.
Changing Invoices/Orders & Default Policy
All claims are final. Quantity of items is limited and reserved for you at the time of your claim therefore, please only claim what you intend to purchase.
💋 Can I change my invoice before I pay for my order?
All invoices are final. Please claim only what you intend to purchase as it is a courtesy to hold these items for you until the time of invoicing.
We are unable to offer delays/holds/extensions on payment. Please only claim what you intend to purchase.
As a courtesy to you, invoices for album claims are always sent on the Friday of the week you claim and invoices for LIVES are sent immediately. This fixed schedule provides the opportunity for you to plan your purchase accordingly. Please only claim what you are able to pay for at the time of invoicing.
💋 Can you hold my invoice another week?
We are unable to hold orders. Thank you for your understanding. Please only claim what you are able to pay at the time of invoicing.
💋 Can I add items from online claims/lives to my website order I've paid for?
Website orders are created automatically at the time of payment and are final. They are unable to be edited. Your claimed items from an album will invoice on the Friday of the claim. Your LIVE claimed items will invoice immediately following the LIVE. Thank you for your understanding.
If payment is not completed within 24 hours, your invoice will auto-delete as a default and will result in block/ban and disabling of shopping privileges. We are unable to recover deleted invoices. Thank you for your understanding.
💋 I let my order expire and/or didn't pay- Can I still shop with you?
Discounts, Giveaways, Hostess Rewards, Loyalty Rewards, & Shop Credits
💋 I won something in a giveaway! How do I redeem my prize?
Congratulations! If the prize is a giveaway item - it will be mailed to you free of cost. If you have a pending invoice, it will be shipped with that invoice. Examples of prizes offered are: FriYay VIP Group Giveaway, $100 Prize Pack, and flash Giveaways. You will be notified via email that your prize has shipped.
💋 I have a Hostess Reward - How do I use it?
Hostess Rewards are applied as a discount to your invoice for items claimed during your Hosted LIVE. If you do not claim any items during your Hosted LIVE, you will receive a promo code for the amount of items won. No holds/substitutions/or future offers implied.
💋 I have a Discount/Loyalty Reward/Shop Credit...i.e. a FREE PIECE - How do I use it?
All offers are emailed to you as a promo code and can be redeemed at www.gemboxaccessories.com only. Please follow instructions given in the email to redeem. No substitutions are implied or available.
NOTE: Your discount will not appear until you reach the final checkout/payment window.
💋 Can I have Discount/LoyaltyReward/Shop Credit...i.e. FREE PIECE applied to my invoice?
All offers are redeemed at www.gemboxaccessories.com only. These are offered as a courtesy and your understanding is appreciated.
💋 Why are offers only given as links to use on your website?
To provide the flexibility of selecting item(s) of your choice and at a time most convenient for you, we offer promo codes to redeem at your leisure.
💋 Do offers expire?
Great news! Offers do not expire. Limited time use codes will be clearly stated (i.e. free shipping over a weekend) as to when they expire and cannot be retroactively applied.
💋 Can I lose my offer?
Defaulting on an invoice for Code of Conduct or Non-Payment will forfeit all implied, accrued, or intended rewards. We reserve the right to cancel or revoke any promo code without explanation or notification at our discretion.
💋 I want to use a Discount/Shop Credit/Loyalty Reward...FREE PIECE to get a totally FREE order- can I?
If you receive a Discount/Shop Credit/Loyalty Reward it cannot be used to create a no-cost order to be mailed to you for free- shipping charges will apply.
Please enjoy our offers in the spirit in which they are provided, as courtesy items, not 'freebie' opportunities.
💋 What is a qualifying website order for an offer or discount?
A qualifying website order requires a minimum of items matching your discount and shipping to be paid at the time of checkout.
💋 Why do I have to pay shipping if the item is free?
If you receive a $5 shop credit and you order $5, the shipping cost of $3.75 will now create an order of $8.75. The discount was intended for $5 only. This is more than your intended offer. If there is a request to ship the offer for free, you are asking for more than your discount. Therefore, in order to avoid loss and still offer incentives, shipping is required.
💋 Do I have to buy something to get a reward/prize/promo code?
I do not offer incentives where you must purchase to qualify. The only exception for reward qualification is the 'Buy 12 Get 1 Free' Loyalty Rewards, sanctioned by Paparazzi and intended as a thank you to our customers for their loyalty.
💋 How do I get my Loyalty Reward offer for Buy 12 Get 1 Free?
If you qualify, you will be emailed a link to redeem your reward at the beginning of each month. We will publicly post in our Facebook VIP Group that all Loyalty Rewards have been emailed. Please note: Once your Loyalty rewards have been claimed, this resets your Loyalty Reward accrual count.
💋 Can I use more than one promo code (for example, FREE SHIPPING)?
Only one offer/promo code may be used at a time. Thank you for your understanding.
💋 I purchased before I signed up for the Loyalty Rewards, can I apply that?
All Loyalty Rewards are auto-calculated for every $5 spent at time of signup. These cannot be retroactively applied.
💋 I want to use a Discount/Shop Credit/Loyalty Reward AND get Free Shipping- Can I?
Shipping will apply to any website order that redeems an offer. You may only use one offer/promo code at a time so please decide which you prefer.
We are unable to retroactively apply any offers to paid orders. As your discounts do not expire, please feel free to use it during your next shopping opportunity.
💋 I want to join your Loyalty Rewards- How do I sign up?
If you want to join our Buy 12 get 1 Free Loyalty Program, you may sign up HERE.
Code of Conduct
💋 I'm not happy with something- What can I do?
Our goal is to provide excellent service and accurate orders. Our margin of error is less than 5%. Shop with confidence. However, if there is a concern, please reach us via email at email@example.com. Please allow up to 72 hours for a reply. Please also review this FAQ, our Shipping and Return policies as it may apply to your order.
In written communication, it is always welcome if you use etiquette such as:
- Appropriate punctuation & grammar
- Utilizing full sentences
- Avoiding all caps & profanity
- Recognizing rudeness in blunt sentences like 'WHEREs my order'
Let us be clear, If there is acting out in any way, we will no longer engage, all transactions will be cancelled/refunded, and a block/ban will occur without preemptive warning. By ordering or engaging with Gem Box Accessories in any form, there is an implicit agreement to this statute of behavior.
If you've gotten this far- thank YOU for being thorough. We post this information to be clear and provide you with answers to common questions.
We respect your time and business and thrive on providing excellent service.
We appreciate YOU and will do our best to provide an A+ shopping experience. We are happy to be your Paparazzi resource !